Quality Analyst II

***All cover letters will be reviewed and evaluated***

Modea is seeking a motivated tester to join our fast-paced and growing team. The Quality Analyst II assesses the quality of our products through context-driven testing. Your mission? To find the important bugs that matter to the people who matter.

What does a Quality Analyst II do at Modea?

The Quality Analyst II is responsible for testing and thoughtfully exploring web and mobile applications. This position is tasked with reviewing project and development requirements to ensure specifications are clearly met across all web browsers and devices including mobile and tablet. This important role will report on the quality of our product throughout the Software Development Life Cycle (SDLC) for multiple clients. This will include pre and post-launch testing of elements such as functionality, design, and adherence to Americans with Disabilities Act (ADA) guidelines. 

Daily tasks will include searching for and investigating bugs, identifying usability issues, missed technical requirements, and ADA issues. This position collaborates with project management, developers, and designers to deliver high-quality outcomes that meet our client’s needs. Must be focused, results-oriented, self-motivated, and a resourceful problem-solver. Our ideal candidate is one that can thrive in a fast-moving, creative company and who actively engages with the project team to enhance product quality. The role requires both technical and creative capabilities to merge usability with visual sensibility, creating effective consumer websites and mobile apps. The Quality Analyst II will also be responsible for creating deliverables and documentation to aid in testing and highlight that testing process to various stakeholders. You must have painstaking attention to detail, patience for repetitive work, and a sleuth-like capacity for uncovering non-obvious problems. 

Here are a few specific things we’d be looking for you to do:

• Learn the product, look for problems, and investigate bugs
• Monitor and identify problems with content, layout, usability, accessibility, functionality, guidelines, and more across multiple browsers and devices
• Review and analyze product and development requirements to ensure requirements are clearly met when testing
• Establish automated tests using Selenium/Appium
• Identify product risks and consult with our clients on the recommended actions
• Clearly document issues with easily reproducible steps and submit all bugs into a bug-tracking system
• Report progress on problem resolution to management
• Provide regular reports on testing and bugs found
• Devise improvements to current procedures and develop models/systems for testing documentation
• Create user guides and technical documentation
• Oversee the use of best practices in testing processes and advocate for quality in production processes
• Daily testing tasks

Here is a list of minimum requirements for this role:

• Minimum of 2 years of context-driven testing experience or equivalent education
• Minimum bachelor’s degree is required (preferably in Information Technology, management, or marketing) or equivalent experience

Here is a list of skills and qualities that are critical to this role:

• Familiarity with W3C guidelines 
• Understanding of Context-Driven Testing Concepts
• Knowledge and familiarity with different testing techniques, processes, and tools
• Experience with modeling, test design, working with mind maps, and exploratory testing
• Experience automating tests and the strategies that support them
• Experience with consulting and advocating for quality
• Creative and strategic in how you learn and implement testing
• Excellent written & verbal communication
• Ability to self-manage and juggle multiple priorities
• Extremely detail-oriented, and organized
• Critical thinking and problem-solving skills
• Comfortable communicating testing concepts to a diverse range of stakeholders

If you believe you can be successful in this role but don't meet all the qualifications, please apply! Share with us the unique value you can add to this role.

Additionally, here is a list of preferred skills and qualities:

• Experience with Jira
• Rapid Software Testing (RST) is a huge plus 

Where is this position located?

You are able to work at any location in Virginia, Tennessee, or North Carolina. We offer modern offices located in Nashville, TN, and Blacksburg, VA. This allows you to choose a fully-office, fully-remote, or hybrid work experience. You may occasionally need to travel to our offices or other locations for items such as the occasional training or client visits. We will also provide you with tools to do your job at home as well as in the office.

Who is Modea?

We are a technology consultancy with a mission to infuse greater control, transparency, and choice into the consumer healthcare experience. To do this, we work with large healthcare providers to help them build out a digital roadmap, then design and build mobile, web, and other digital experiences. We fundamentally believe that this work helps consumers have better information and access to care, and our clients to build stronger customer relationships. 

Here are a few ways to get to know our work in healthcare:

• Learn about our award-winning EHR-integrated mobile app development for Children’s Wisconsin. This app delivers a fully integrated MyChart to allow parents to manage their children’s health in one place.
• Discover Luminis Health’s website development that was built with a firm accessibility standard and patient-centric solutions.
• Check out the web analytics and consumer research we completed to help Lurie Children’s drive the design decision-making process and ultimately create a more user-friendly site. 
• Review our design research and Drupal work used to create a Healthcare Social Network experience for the American Medical Association.
• If you’re interested in learning more, we encourage you to dive into some of our other work.

Here are a few other reasons why you should apply:

First, you’ll love the work we do and the people you’ll get to do it with. We’ve assembled an exceptionally smart and hardworking team and you’ll enjoy the work associations and general camaraderie with other “Modeans.” We also work with great clients who value our contributions and work side-by-side with us.

Second, Modea offers a great benefits package that provides both a fun and enjoyable workplace and great perks that will improve your quality of life:

• Generous paid time off
• Generous health, dental, and vision insurance
• 401k with fully vested company matching
• Long-term & short-term disability

Some of these benefits, like parties and snacks, have had to adapt to the remote work environment we are currently in, but our operations team has found innovative ways to support our employees. We take care of our team.

Work environment:

Currently, Modea is operating in a flexible working environment that best meets the needs of our team and work responsibilities. Our team has the ability to work either from home or in the office. Our office provides an indoor space with moderate temperatures and noise levels. This position can be located either at the Blacksburg, VA office or Nashville, TN office. 

The working environment here at Modea is one of accountability and autonomy. We are working to solve big problems. So we expect a lot but give team members the tools, freedom, and flexibility to come up with great solutions. Together, our team is developing world-class technology that will change the way healthcare is delivered.

Physical Demands:

Must be able to remain in a stationary position during the duration of the workday. Individuals must have the ability to constantly operate a computer. Must have the ability to converse with and exchange information with clients and coworkers both in person and through a computer. Capable of occasionally transporting items of 10 lbs or less to and from the office.

We aspire to be a highly inclusive employer - providing fair and appropriate opportunities to as many people from different backgrounds as possible, being welcoming, and meeting their needs as best as we can. We are committed to keeping great people representative of a variety of backgrounds, perspectives, and skills, not just because it's the right thing to do, but because we believe it makes Modea stronger.

This is not a requirement, but if you need accommodations or assistance to perform as best as possible to apply for this role or have any questions, feel free to reach out to [email protected].

You must be legally authorized to work in the United States for this position.

Modea participates in the E-Verify program.

Modea is committed to a diverse and inclusive workplace. Modea is an equal opportunity employer and does not discriminate on the basis of race, color, religion, national origin, gender, gender identity, gender expression, sexual orientation, veteran status, disability, age, or other legally protected status.